Import Duty & Shipping Update: What Every International Shopify Buyer Must Know

Shopping for products you love should be a seamless experience, no matter where you are in the world. As we continue to expand our global reach, we want to provide complete transparency about our international shipping process, especially concerning import duties and fees. This guide is designed to help you understand our Shopify shipping policy, ensuring a smooth delivery to your doorstep.

Why Import Duties Matter for Your Orders

Import duties are taxes or fees levied on goods that are transported across international borders. These charges are collected by the customs authority in the destination country and can significantly impact the final cost and delivery time of your order. Understanding who is responsible for these fees is crucial for a surprise-free shopping experience.

Orders Under $800 USD: Duties Fully Covered

We believe in making global shopping as easy as local shopping. For any order with a declared value of under $800 USD, all associated import duties, taxes, and fees are completely covered by us. You will not be responsible for any additional charges upon delivery. This is our commitment to a transparent and straightforward checkout process for our customers.

Orders Over $800 USD: FedEx Account and Customer Responsibility

For orders with a declared value of $800 USD or more, the process is slightly different to ensure compliance with international customs regulations. For these high-value shipments, the recipient is responsible for all import duties, taxes, and brokerage fees.

A Step-by-Step Guide for Orders Over $800 USD

Step 1: Enter your FedEx account number in the order comment box when placing your order.
Step 2: Acknowledge Responsibility. By providing your FedEx account information, you acknowledge and accept that you are the Importer of Record and are responsible for any applicable import duties and fees.
Step 3: Track and Manage Your Shipment. You can use your FedEx Account to track your package and manage any customs-related communication.

Please note: A correct FedEx account requirement is essential for a timely delivery. Providing incorrect or incomplete information may lead to significant delivery delays or, in some cases, the return of the package.

Special Regional Conditions

While our general policy applies globally, certain regions and specific circumstances may have unique requirements. For example, some countries have a lower duty-free threshold than $800 USD, or may require additional documentation for business-to-business shipments.

However, in some areas listed below, orders exceeding the threshold at which import duties are incurred will not be accepted by anyone other than businesses.