This depends on the case
1. Case where you did not accept the product within the re-delivery period, and the product was returned to Japan.
Shipping charges shall not be refunded at all.
Furthermore, in the case of orders with free delivery, this will be “charged to buyer side”.
The delivery charges will be deducted from any refund.
2. Place where our store makes a mistake in the address and the product is returned to Japan.
We shall refund the full amount.
3. Case in which receipt was refused, so the product was returned to Japan.
We shall refund the amount after shipping charges are deducted.
Shipping charges shall not be refunded at all.
If you do not accept the shipment, it will be shipped back to Japan, so please be mindful.
In these cases, we will charge 50% of the regular Fedex and DHL costs.
This will be deducted from the sales.
In other words, if the remaining amount turns negative, we will not be able to provide a refund.
Please check the cost of shipment for each carrier through their website.
4. Case in which the items are lost.
We shall refund the full amount.
However, such a case shall require investigation of the goods, so it may take some time.
You should allow approximately two months for this.
We apologise for any inconvenience.