In case a shipment could not be delivered due to a wrong address, the package not being claimed or being refused by the addressee, it will be returned to miyabihobby.

To resend undelivered shipments, additional shipping fees will apply.

Please refer to our Cancellation and Return Policy in case you are not interested in having your order resent.

A package returned to us by the post office as undeliverable, unclaimed, or refused by the addressee is not an authorized return and as such not eligible for a refund.

In addition, shipping costs will not be compensated in the case of a package returned to us by the post office as undeliverable, unclaimed or refused by the addressee.

We ask you to keep an eye on your order's tracking (if available) and to get in touch with your local post office if a shipment is taking considerably longer to arrive than we estimated (over 4 weeks for Economy Shipping, over 2 weeks for Standard Shipping).

Should this yield no results, please contact our customer support at Contact Us.

If a package appears to have been lost, we will launch an investigation with the Japan Post in order to try and find it.

Please note that the investigation process has no fixed timeframe and can take up to 3 months to complete.

Compensations or replacements cannot be offered while an investigation is still pending or if you chose an uninsured shipping method.

Reimbursements can only be issued with the same value as the declared invoice value.

We are unable to assist with the payment of customs duties.

Please inquire to the customs authorities in the country you are living in regard to how to pay customs duties.

The shipping method and the address of your orders can be updated through the "Modify Existing Orders" section in your My Account page.

Please keep in mind that updating your address through the "Modify Customer Information" section will not automatically update the shipping address for all your orders. Please update your orders individually and do not pay until you have received a new "Payment Request" email with the new address displayed.

Orders that have been paid, shipped or are being processed for shipping cannot be modified.

We will explain about the "Request" here.

If there is a product or something that you want which is not on this website, 

please Create a new request and let us know.

We will try to see if we can find it for you.

1.What you can request

Everything is okay as long as it is available for the Japanese online shopping.

2.What you need when you request

URL where the item is shown (Ex. Pokemon, Nintendo etc…)

Your email address.

*If you don’t know the URL, please let us know the item’s writer, the title or the picture, instead.

***The more detailed the information you give us, the more helpful we will be to find the one.***