Unopened and unused items can be returned within 7 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 7 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped.
International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.
If you do not accept the shipment, it will be shipped back to Japan, so please be mindful.
In these cases, we will charge 50% of the regular Fedex and DHL costs.
This will be deducted from the sales.
In other words, if the remaining amount turns negative, we will not be able to provide a refund.
Some expensive or custom items may require a non-refundable down payment due at the time of order placement. We purchase the item on your behalf and want to be certain you really want it before we place our order. You will have to agree to and pay the Non-Refundable down payment to place your pre-order.
If you change your mind and wish to cancel your preorder, your non-refundable down payment will not be refunded.
We ask you to keep an eye on your order's tracking (if available) and to get in touch with your local post office if a shipment is taking considerably longer to arrive than we estimated (over 4 weeks for Economy Shipping, over 2 weeks for Standard Shipping).
Should this yield no results, please contact our customer support at Contact Us.
If a package appears to have been lost, we will launch an investigation with the Japan Post in order to try and find it.
Please note that the investigation process has no fixed timeframe and can take up to 3 months to complete.
Compensations or replacements cannot be offered while an investigation is still pending or if you chose an uninsured shipping method.
Reimbursements can only be issued with the same value as the declared invoice value.
The shipping method and the address of
your orders can be updated through the "Modify Existing Orders" section
in your My Account page.
keep in mind that updating your address through the "Modify Customer
Information" section will not automatically update the shipping address
for all your orders. Please update your orders individually and do not pay until you have received a new "Payment Request" email with the new address displayed.
Orders that have been paid, shipped or are being processed for shipping cannot be modified.
Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.
If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.
In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.