We are sorry, but the inspection by customs and excise is different in each country.

There is nothing we can do in relation to this.

We do not accept cancellations for preorders.

Please note that miyabihobby.com does not normally accept cancellations for Back Orders.

An order cannot be cancelled once it has been shipped.

We do not accept cancellations.
Only figure products with 90 days or more remaining until the scheduled release date will be eligible for cancellation.

In such cases, a 30% cancellation fee will be deducted as a refund fee.

Please be aware that any backorder and regular order are not subject of a refund.

In case a shipment could not be delivered due to a wrong address, the package not being claimed or being refused by the addressee, it will be returned to miyabihobby.

To resend undelivered shipments, additional shipping fees will apply.

Please refer to our Cancellation and Return Policy in case you are not interested in having your order resent.

A package returned to us by the post office as undeliverable, unclaimed, or refused by the addressee is not an authorized return and as such not eligible for a refund.

In addition, shipping costs will not be compensated in the case of a package returned to us by the post office as undeliverable, unclaimed or refused by the addressee.

Opened items are not elligible for returns. this includes:

    Items that have been opened or removed from the packaging

    Items that have visible indications that the packaged has been opened

    Opened cases that are no longer factory sealed

Used or worn clothing, apparel, halloween costumes, and accessories may not be returned.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 7 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

    Minor cosmetic paint issues

    Product Package Damage

Please understand that product package of Hobby Shop purpose of use is for delivery, 

we are not liable for the damages made to the package but not to the product or package itself; 

and therefore such case will not be eligible for exchange.

miyabihobby.com does not take title to returned items until the item arrives at our warehouse.

At our discretion, a refund may be issued without requiring a return. In this situation, miyabihobby.com does not take title to the refunded item. 

Q. How will the money be refunded?
A. This depends on the case.

1. Case in which the payment for the order was settled by credit card. 

This shall be returned to your PayPal account.

2.Case where the shopify payment service was used.

This shall be refunded to the credit card you used. 
In such a case, it may take up to 2 months for the amount to be refunded to your credit card. 
For details, please check the statement of the credit card you are using.

3. If three months pass from the order date, it may not be possible to refund to your credit card in some cases. 

In this case, the refund will be sent to your store account as store points.

For refused shipments, the cost of returning the package to Japan will be deducted from the order amount.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. 

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.

If you do not accept the shipment, it will be shipped back to Japan, so please be mindful. 
In these cases, we will charge 50% of the regular Fedex and DHL costs.

In other words, if the remaining amount turns negative, we will not be able to provide a refund.

Sale items cannot be refunded.

Some expensive or custom items may require a non-refundable down payment due at the time of order placement.

We purchase the item on your behalf and want to be certain you really want it before we place our order.
You will have to agree to and pay the Non-Refundable down payment to place your pre-order.

If you change your mind and wish to cancel your preorder, your non-refundable down payment will not be refunded.

We do not accept cancellations for preorders.
Only figure products with 90 days or more remaining until the scheduled release date will be eligible for cancellation.

In such cases, a 30% cancellation fee will be deducted as a refund fee.

Please be aware that any backorder and regular order are not subject of a refund.

This depends on the case

1. Case where you did not accept the product within the re-delivery period, and the product was returned to Japan. 

Shipping charges shall not be refunded at all. 

Furthermore, in the case of orders with free delivery, this will be “charged to buyer side”. 

The delivery charges will be deducted from any refund. 

2. Place where our store makes a mistake in the address and the product is returned to Japan. 

We shall refund the full amount.

3. Case in which receipt was refused, so the product was returned to Japan. 

We shall refund the amount after shipping charges are deducted.

Shipping charges shall not be refunded at all.

If you do not accept the shipment, it will be shipped back to Japan, so please be mindful.

In these cases, we will charge 50% of the regular Fedex and DHL costs.

This will be deducted from the sales.

In other words, if the remaining amount turns negative, we will not be able to provide a refund.

Please check the cost of shipment for each carrier through their website.

4. Case in which the items are lost. 

We shall refund the full amount. 

However, such a case shall require investigation of the goods, so it may take some time. 

You should allow approximately two months for this. 

We apologise for any inconvenience. 

We ask you to keep an eye on your order's tracking (if available) and to get in touch with your local post office if a shipment is taking considerably longer to arrive than we estimated (over 4 weeks for Economy Shipping, over 2 weeks for Standard Shipping).

Should this yield no results, please contact our customer support at Contact Us.

If a package appears to have been lost, we will launch an investigation with the Japan Post in order to try and find it.

Please note that the investigation process has no fixed timeframe and can take up to 3 months to complete.

Compensations or replacements cannot be offered while an investigation is still pending or if you chose an uninsured shipping method.

Reimbursements can only be issued with the same value as the declared invoice value.

There are cases we cannot guarantee the arrival of orders.

The cases below are these cases where we cannot guarantee delivery, and please understand that there are no refunds for the products or shipping fees for cases like these.

• Delivery to military sites or hotels
• Delivery to forwarders or third-party delivery arrangements
• Delivery to shared/common post boxes within apartments

Your signature is required for all deliveries on arrival.

We are unable to assist with the payment of customs duties.

Please inquire to the customs authorities in the country you are living in regard to how to pay customs duties.

All orders must be paid for within 7 days after payment request.

We kindly ask that all customers pay for their order within the stated payment period.

Please note that any orders that have gone past the stated 7-day payment period will be canceled and any items contained within will be ineligible to be re-ordered at our store.

miyabihobby.com accepts payments by the 2 methods listed below.

(A) Bank Wire or WISE Transfer

(B) Credit card by Shopify Payments (Visa, MasterCard, American Express, Google Pay, Apple Pay)

*Credit card payment is not available for Peru, Vietnam, or Ukraine. Please select PayPal if you are in these countries.

*Regarding Credit Card Payments:

Due to a rise in fraudulent credit card payments worldwide, we may be required to ask customers to pay via WISE Transfer in some instances.

For new customers, we may also ask that your first payment be made via WISE Transfer for safety reasons. We apologize for the inconvenience and thank you for your kind understanding on this matter.

Yes.

You need to sign as the ordereing party.

This provides proof of receipt.

Click on the Currency tab to select the currency to be displayed on the screen.

These settings do not apply to payments.

Only Japanese Yen is supported as the payment currency.

For desktop PC

For smartphone or tablet

Do not use your debit card on our site.

Refund processing to the debit card is highly delayed.

Our site is not able to handle problems with the use of a debit card.

We will explain how to make a bank transfer or a bank transfer via WISE transfer.

Click on the URL sent by our store and select "Bank Transfer" on the screen that appears.

*If you have a WISE account, you can also make a payment after logging in with your WISE account.

Please take note of the displayed information and transfer the money from your bank account.

The URL sent by our store contains a transfer number that can only be used once and cannot be used repeatedly.

The shipping method and the address of your orders can be updated through the "Modify Existing Orders" section in your My Account page.

Please keep in mind that updating your address through the "Modify Customer Information" section will not automatically update the shipping address for all your orders. Please update your orders individually and do not pay until you have received a new "Payment Request" email with the new address displayed.

Orders that have been paid, shipped or are being processed for shipping cannot be modified.

You can check the shipping cost on the cart screen.

Please consider this.

We apologize, but if the destination is within Japan, you will be required to pay all taxes.
Please note that the tax burden will be approximately 30%.
This is because we are no longer a tax-exempt business for deliveries within Japan.

Please select bank transfer and then place a provisional order.
We will then send you a formal invoice.

We do not accept payments by credit card.

Also, the destination address must be entered in Japanese.

We will cover shipping costs only if the destination is within Japan.

No, we cannot ship products to hotels or other travel establishments.

If you specify a hotel or a temporary address for the products to be shipped to, and the products go missing or are damaged, we will not provide any refunds or exchanges.

Also, we cannot ship to military establishments and bases either.

We will not ship products anywhere apart from the purchasers home address.

If you plan on using a forwarding service, please contact us.

Yes.

You need to sign as the ordereing party.

This provides proof of receipt.

If you wish to ship via EMS, only bank wire transfer is available.Please select bank wire transfer when placing your order.
Please note that EMS and postal related services are of very poor quality and if lost we cannot refund your money.

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.

Our discount codes or coupons can be used to pay for pre-order items.

How many of these products we will get from the maker has not been decided yet.

We will try to keep as many as you’d like, but there is a chance that we may not be able to sell you as many.

If you are ok with this condition, please let us know how many you’d like.

We’ll try our best to meet your needs.

If payment cannot be confirmed, we will not be able to place the item(s) on hold.

If your credit card is not accepted, please check with your credit card company.
Or, please contact us.

If the products are in stock, it will be shipped within 3 days.

If we need to contact the wholesaler, it may take between 3 - 7 days for the items to be shipped.

If a signature is not required upon delivery, such as when delivering to a P.O. Box, please contact us.

(However, please be aware that any products over 10,000JPY (approximately 90USD) will need a signature on delivery)

No, we shall deduct the money after understanding the content of your order. 

In other words, at the time your order is confirmed, receipt of the payment fee shall be on hold.

The money shall not be taken until we agree to the order. 

We are very sorry.

If you do not receive an email confirming the order content, the order is on hold. 

In other words, in such a case, your order is not confirmed.（After seven days, your order will be cancelled for safety reasons.）

After you make an order, a confirmation email will always be sent to the email address you entered.

If you do not receive this, there may be a problem with the email address.

Please make an inquiry via the 'Contact Us' page.

No.

The product price is the currency rate calculated in real time based on Japanese yen. 

This is calculated in real time by shopify.

For details, please see the statement of the credit card you are using. 

If your order does not arrive after a certain time has passed,

please first discuss this with the delivery company in your area.

If this is still not resolved, please contact us from the “contact us” link.

There are also may be times when the order arrives late due to the inspection by Customs & Excise (Germany etc.)

We are sorry, but we are unable to provide a refund or any compensation when this is the reason.

Yes.

You can purchase items without logging in.

However, we recommend that you log in before purchasing.

This is because it is easier to provide coupons etc.

Please understand that if you purchase without logging in, we cannot provide you with coupons.

No.

If there is a problem with the email you enter when purchasing, we shall definitely be forced to cancel your order.

Please understand that this is to ensure safe transactions. 

We do not accept large orders.

If we determine that you are a reseller or a business, we will cancel all orders.

Please remember that our site is for the general public.

No, we do not.

We do not accept large orders.

If we determine that you are a reseller or a business, we will cancel all orders.

Please remember that our site is for the general public.

Please do not include items with different release dates together in your cart.

While we make every effort to ensure that your pre-ordered items are delivered as quickly as possible , 

we cannot deliver pre-ordered items on their release date unless it specifically says that we offer a Release Date Delivery service for that item on its product detail page. 

We recommend that you check the estimated Release Date when you review your order before placing your order.

We do not accept cancellations.
Only figure products with 90 days or more remaining until the scheduled release date will be eligible for cancellation.

In such cases, a 30% cancellation fee will be deducted as a refund fee.

Please be aware that any backorder and regular order are not subject of a refund.

Product Tittle with “Back Orders” displayed on the product detail page mean that they're the items sold by miyabihobby.com and get back ordered, 

They may require some time before the new stock become available.

You'll receive an email with an estimated delivery date in two business days. 

For an order confirmed after 1 p.m. will be processed on the next business day, and its estimated delivery date is decided accordingly.

Only some of our best customers can take advantage of our deferred payment service.

However, this can only be used for products that have not been released yet.

(Late payment is not available for trading card products.)

If we cannot confirm the order with you, we cannot reserve the product.

If your credit card cannot be used, please check with your credit card company.

We do not accept cancellations.
Only figure products with 90 days or more remaining until the scheduled release date will be eligible for cancellation.

In such cases, a 30% cancellation fee will be deducted as a refund fee.

Please be aware that any backorder and regular order are not subject of a refund.

About combining and splitting orders.

Customers who plan to pay by bank transfer will continue to be able to combine and split small orders, as well as combine orders for pre-orders spanning multiple months.

If you wish to pay by bank transfer, please contact us after creating your WISE account. In that case, please contact us by email and include a screenshot of the shopping cart screen.

We apologize for any inconvenience caused and appreciate your understanding.

About combining and splitting orders.

Customers who plan to pay by bank transfer will continue to be able to combine and split small orders, as well as combine orders for pre-orders spanning multiple months.

If you wish to pay by bank transfer, please contact us after creating your WISE account. In that case, please contact us by email and include a screenshot of the shopping cart screen.

We apologize for any inconvenience caused and appreciate your understanding.

The maker handling Figures product always delays the release date.

A product has never gone on sale on the planned date in the past.

This is a bad custom of Japanese figurine makers.

Only some of our best customers can take advantage of our deferred payment service.

However, this can only be used for products that have not been released yet.

(Late payment is not available for trading card products.)

We typically do not assess restocking fees but reserve the right to do so in some situations:

    Returned shipment contains missing, damaged, or opened items

    Merchandise inspected by Customs

    The return was received after the 7 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.

We will explain about the "Request" here.

If there is a product or something that you want which is not on this website, 

please Create a new request and let us know.

We will try to see if we can find it for you.

1.What you can request

Everything is okay as long as it is available for the Japanese online shopping.

2.What you need when you request

URL where the item is shown (Ex. Pokemon, Nintendo etc…)

Your email address.

*If you don’t know the URL, please let us know the item’s writer, the title or the picture, instead.

***The more detailed the information you give us, the more helpful we will be to find the one.***

Yes,

All of the items listed on our website are 100% genuine and authentic.

We never sell bootlegs of any kind.

Yes.

You can purchase items without logging in.

However, we recommend that you log in before purchasing.

This is because it is easier to provide coupons etc.

Please understand that if you purchase without logging in, we cannot provide you with coupons.

NO.

It is not available on ebay or Amazon.

No. The discount is applied to all of the products in your cart.

Please note that some coupons have different conditions of use for certain products.

No. The discount ticket can be used only once by you the ordering party.

Yes. Each of the discount tickets has an expiry date.

Once the expiry date has passed, you will no longer be able to use it.

Each discount ticket has different usage conditions.

When it is described that “the discount ticket can be used when ordering two or more products”, you will need to have multiple products in your cart.

The main conditions are described on the front of the discount ticket.

Please confirm.

Yes.

The discount ticket can also be used for reserved products.

Of course, it can also be used for reserve orders for PRE-Order products.

However, if the reserve order is canceled, this discount may not be recovered.

No, you cannot.

You can only use one discount ticket at one time.

No.

There are several types.

However, if you repeat purchases without login, you wil not receive anything other than a 5% code.

In other words, unless you purchase in a state where you have an account, your purchase history is not recorded.

You can go to the input field by clicking on the review link on each product page.

Or, you can find the input box at the bottom of the product page.

Your name can be anonymous.

Your email address will not be published.

Or, please post your review on social networking sites such as Instagram, Facebook, and Twitter with the hashtag #miyabihobby.

Only product reviews after purchase are valid.

Also, you can only review one product per item.

You can get 100 points for each review.

If it is a negative review of the product, please describe exactly which part of it is not good.

Please do not include items with different release dates together in your cart.

Started accepting large orders, Bulk Orders

Importers interested in placing bulk orders should follow the steps below to create a provisional order.

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Shipping and Payment

If you handle the import procedures yourself, you will avoid costs such as import duties, customs clearance fees, customs declaration fees, credit card processing fees, and currency conversion fees.

This will be a DAP (Delivered at Place) contract. Please note that for this option, bank transfer is the only accepted payment method. You will also need to provide your courier contract account information.

The invoice format will be different for these orders, and as a result, the order details will not be visible in your order history.

When you handle the import formalities, please use your FedEx account for shipping, as choosing DHL will result in higher costs.

This does not mean free of charge; it means you handle the processing yourself when importing.

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Placing Your Order

To place your order with DAP terms, please follow this procedure:

1. Select Bank Transfer as your payment method during checkout.
2. In the remarks section, write "I will handle import formalities under DAP terms."
3. After your order is placed, we will send you an invoice. Please complete the payment using your WISE account.