As for pre-ordered item(s), you can cancel your order 30 days before the release date.

Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policies.

Please note that miyabihobby.com does not normally accept cancellations for paid orders.

An order cannot be cancelled once it has been shipped.

If you'd like to cancel an order, please let us know as soon as possible.

An order cannot be cancelled once it has been shipped.

Unopened and unused items can be returned within 7 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Opened items are not elligible for returns. this includes:

    Items that have been opened or removed from the packaging

    Items that have visible indications that the packaged has been opened

    Opened cases that are no longer factory sealed

In case a shipment could not be delivered due to a wrong address, the package not being claimed or being refused by the addressee, it will be returned to miyabihobby.

To resend undelivered shipments, additional shipping fees will apply.

Please refer to our Cancellation and Return Policy in case you are not interested in having your order resent.

A package returned to us by the post office as undeliverable, unclaimed, or refused by the addressee is not an authorized return and as such not eligible for a refund.

In addition, shipping costs will not be compensated in the case of a package returned to us by the post office as undeliverable, unclaimed or refused by the addressee.

Used or worn clothing, apparel, halloween costumes, and accessories may not be returned.

Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 7 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.

We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.

The following issues do not qualify as a defective product:

    Minor cosmetic paint issues

    Product Package Damage

Please understand that product package of Hobby Shop purpose of use is for delivery, 

we are not liable for the damages made to the package but not to the product or package itself; 

and therefore such case will not be eligible for exchange.

If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. 

You will be responsible for shipping the item(s) back and paying for the actual shipping fees.

If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. 

We are not responsible for any lost or damaged packages returned to us.

Please pack the item in an appropriate-sized shipping box and use bubble wrap or other fill to adequately protect the item. 

Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. 

If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less.

Additional non-returnable items:

 -- Fresh products, such as food or flowers

 -- Newspapers and magazines (excluding unopened magazines)

 -- Gift cards

 -- Downloadable software products

 -- Some health and personal care items

 -- Sale items (if applicable)

The trading cards enclosed cannot be returned.

(unopened packs, boxes or decks)

Before executing the return, a receipt or proof of purchase will be required.

Do not return purchased products to the manufacturer.

Sale items cannot be returned.

Please understand that product package of Hobby Shop purpose of use is for delivery, 

we are not liable for the damages made to the package but not to the product or package itself; 

and therefore such case will NOT BE ELIGIBLE for exchange.

The trading cards enclosed cannot be returned.

(unopened packets, boxes or decks)

miyabihobby.com does not take title to returned items until the item arrives at our warehouse.

At our discretion, a refund may be issued without requiring a return. In this situation, miyabihobby.com does not take title to the refunded item. 

Q. How will the money be refunded?
A. This depends on the case.

1. Case in which the payment for the order was settled by PayPal. 

This shall be returned to your PayPal account.

In such a case, the refund shall be in Japanese yen. 

2.Case where the shopify payment service was used.

This shall be refunded to the credit card you used. 

In such a case, it may take up to 2 months for the amount to be refunded to your credit card. 

For details, please check the statement of the credit card you are using.

3. If three months pass from the order date, it may not be possible to refund to your credit card in some cases. 

In such a case, money shall be refunded to your PayPal account. 

Only in this case will you need to prepare a PayPal account to receive the money.

Please note that other than when refunding the money directly to your credit card, the refund will be in Japanese yen. 

A refused shipment will be treated as a return and any return costs will be deducted from the refund.

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. 

International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.

Sale items cannot be refunded.

Some expensive or custom items may require a non-refundable down payment due at the time of order placement. We purchase the item on your behalf and want to be certain you really want it before we place our order. You will have to agree to and pay the Non-Refundable down payment to place your pre-order.

If you change your mind and wish to cancel your preorder, your non-refundable down payment will not be refunded.

About refund for pre-order

If it’s within 60 days from the time you ordered it, we can issue a refund to you.

If it’s passed 60 days from the time you ordered it, we cannot issue a full refund to you.

If there are any problems with the pre-order that’s passed 60 days from the time you ordered it, we will issue a refund to you through PayPal.

Please be aware that any backorder and regular order are not subject of a refund.

This depends on the case

1. Case where you did not accept the product within the re-delivery period, and the product was returned to Japan. 

Shipping charges shall not be refunded at all. 

Furthermore, in the case of orders with free delivery, this will be “charged to buyer side”. 

The delivery charges will be deducted from any refund. 

2. Place where our store makes a mistake in the address and the product is returned to Japan. 

We shall refund the full amount.

3. Case in which receipt was refused, so the product was returned to Japan. 

We shall refund the amount after shipping charges are deducted.

Shipping charges shall not be refunded at all. 

4. Case in which the items are lost. 

We shall refund the full amount. 

However, such a case shall require investigation of the goods, so it may take some time. 

You should allow approximately two months for this. 

We apologise for any inconvenience. 

We ask you to keep an eye on your order's tracking (if available) and to get in touch with your local post office if a shipment is taking considerably longer to arrive than we estimated (over 4 weeks for Economy Shipping, over 2 weeks for Standard Shipping).

Should this yield no results, please contact our customer support at Contact Us.

If a package appears to have been lost, we will launch an investigation with the Japan Post in order to try and find it.

Please note that the investigation process has no fixed timeframe and can take up to 3 months to complete.

Compensations or replacements cannot be offered while an investigation is still pending or if you chose an uninsured shipping method.

Reimbursements can only be issued with the same value as the declared invoice value.

There are cases we cannot guarantee the arrival of orders.

The cases below are these cases where we cannot guarantee delivery, and please understand that there are no refunds for the products or shipping fees for cases like these.

• Delivery to military sites or hotels
• Delivery to forwarders or third-party delivery arrangements
• Delivery to shared/common post boxes within apartments

Your signature is required for all deliveries on arrival.

Since we ship your order directly from Japan there is chance that you will have to pay import fees in your country (unless you live in the USA).

These fees are your responsibility, since you are importing goods into your country.

All fees and taxes associated with importing the order are the responsibility of the customer and are not included in the order price or eligible for reimbursement.

There is no import duty or tax on games or toys for customers in the USA.

Customs authorities may open packages for inspection and ask for additional paperwork such as invoices or proofs of payment. You can find the invoice for your order in your user account.

We will state the value which you wish for. 

Just in case, we will state it as junk item. 

However, be careful, because if you choose a very low value, it is likely that customs officers in your country will become suspicious.

Please keep in mind that the insurance value is based on the amount shown on the invoice.

Lowering the invoice amount will therefore lower the insurance value.

So if your order is damaged or lost, we can only compensate for the insurance value you selected.

All orders must be paid for within 7 days after payment request.

We kindly ask that all customers pay for their order within the stated payment period.

Please note that any orders that have gone past the stated 7-day payment period will be canceled and any items contained within will be ineligible to be re-ordered at our store.

miyabihobby.com accepts payments by the 2 methods listed below.

(A) PayPal (credit card, instant transfer)

(B) Credit card by Shopify Payments (Visa, MasterCard, American Express, Google Pay, Apple Pay)

*Credit card payment is not available for Peru, Vietnam, or Ukraine. Please select PayPal if you are in these countries.

*Regarding Credit Card Payments:

Due to a rise in fraudulent credit card payments worldwide, we may be required to ask customers to pay via PayPal in some instances.

For new customers, we may also ask that your first payment be made via PayPal for safety reasons. We apologize for the inconvenience and thank you for your kind understanding on this matter.

Yes.

You need to sign as the ordereing party.

This provides proof of receipt.

The shipping method and the address of your orders can be updated through the "Modify Existing Orders" section in your My Account page.

Please keep in mind that updating your address through the "Modify Customer Information" section will not automatically update the shipping address for all your orders. Please update your orders individually and do not pay until you have received a new "Payment Request" email with the new address displayed.

Orders that have been paid, shipped or are being processed for shipping cannot be modified.

No. We will never ship to Japan.

No, we cannot ship products to hotels or other travel establishments.

If you specify a hotel or a temporary address for the products to be shipped to, and the products go missing or are damaged, we will not provide any refunds or exchanges.

Also, we cannot ship to military establishments and bases either.

We will not ship products anywhere apart from the purchasers home address.

If you plan on using a forwarding service, please contact us.

Yes.

You need to sign as the ordereing party.

This provides proof of receipt.

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In some cases we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.

Our discount code or coupon can not be used to pay for the PRE-ORDER product.

How many of these products we will get from the maker has not been decided yet.

We will try to keep as many as you’d like, but there is a chance that we may not be able to sell you as many.

If you are ok with this condition, please let us know how many you’d like.

We’ll try our best to meet your needs.

If we cannot confirm the order with you, we cannot reserve the product.

If your credit card cannot be used, please check with your credit card company.

If the products are in stock, it will be shipped within 3 days.

If we need to contact the wholesaler, it may take between 3 - 7 days for the items to be shipped.

For any urgent orders, please choose 'standard shipping' as EMS will be used to ship the products in this case.

Please contact us if you do not require a signature on delivery such as if you are having it delivered to a PO Box.

(However, please be aware that any products over 10,000JPY (approximately 90USD) will need a signature on delivery)

No, we shall deduct the money after understanding the content of your order. 

In other words, at the time your order is confirmed, receipt of the payment fee shall be on hold.

The money shall not be taken until we agree to the order. 

We are very sorry.

If you do not receive an email confirming the order content, the order is on hold. 

In other words, in such a case, your order is not confirmed.（After seven days, your order will be cancelled for safety reasons.）

After you make an order, a confirmation email will always be sent to the email address you entered.

If you do not receive this, there may be a problem with the email address.

Please make an inquiry via the 'Contact Us' page.

No.

The product price is the currency rate calculated in real time based on Japanese yen. 

This is calculated in real time by shopify.

For details, please see the statement of the credit card you are using. 

If your order does not arrive after a certain time has passed,

please first discuss this with the delivery company in your area.

If this is still not resolved, please contact us from the “contact us” link.

There are also may be times when the order arrives late due to the inspection by Customs & Excise (Germany etc.)

We are sorry, but we are unable to provide a refund or any compensation when this is the reason.

Yes.

You can purchase items without logging in.

However, we recommend that you log in before purchasing.

This is because it is easier to provide coupons etc.

Please understand that if you purchase without logging in, we cannot provide you with coupons.

No.

If there is a problem with the email you enter when purchasing, we shall definitely be forced to cancel your order.

Please understand that this is to ensure safe transactions. 

While we make every effort to ensure that your pre-ordered items are delivered as quickly as possible , 

we cannot deliver pre-ordered items on their release date unless it specifically says that we offer a Release Date Delivery service for that item on its product detail page. 

We recommend that you check the estimated Release Date when you review your order before placing your order.

As for pre-sales item, you can cancel your order 30 days before the release date.

Product Tittle with “Back Orders” displayed on the product detail page mean that they're the items sold by miyabihobby.com and get back ordered, 

They may require some time before the new stock become available.

You'll receive an email with an estimated delivery date in two business days. 

For an order confirmed after 1 p.m. will be processed on the next business day, and its estimated delivery date is decided accordingly.

Yes, you can use the Pay Later service.

However, this can only be used for products that have not been released yet.

Our payment gateway does not allow us to keep the funds for a long period.

Therefore, once it is closer to the release date, we will send an invoice by email.

First of all, please order the product that you would like to purchase.

The order will be cancelled once, but when the product is ready to be shipped, we will send you an invoice by email.

We do not charge a handling fee for the Pay Later service.

You will be able to enter a comment when you are at the cart page, so please enter a comment to say that you'd like this to be reserved.

We cannot reserve products that have already gone on sale or that are ready for shipping now.

The only products that can be reserved are the ones that have a release date at least 30 days into the future.

It is not possible for products due to go on sale soon or for products which have already gone on sale.

Please contact us for further information if anything is unclear. 

If we cannot confirm the order with you, we cannot reserve the product.

If your credit card cannot be used, please check with your credit card company.

Yes, you can cancel your order.

However, the cancellation of the reserved products must be requested 30 days prior to the release date of the products. 

We will send a final order confirmation email closer to the release date, and cancellations cannot be made after this email is sent.

Yes, this is possible.

Yes, this is possible. We will ship the products all at once when the product with the latest release date becomes available.

The maker handling Figures product always delays the release date.

A product has never gone on sale on the planned date in the past.

This is a bad custom of Japanese figurine makers.

We cannot reserve products that have already gone on sale or that are ready for shipping now.

The only products that can be reserved are the ones that have a release date at least 30 days into the future.

We typically do not assess restocking fees but reserve the right to do so in some situations:

    Returned shipment contains missing, damaged, or opened items

    Merchandise inspected by Customs

    The return was received after the 7 day return window

Our Customer Service team will contact you with any general concerns prior to issuing a refund.

Unfortunately, packages are definitely retained in the customs of EU. 

We can write the total amount to be lower though.

What amount would you like us to write?

If we are writing a lower price, we will label the item as ‘junk’ just in case.

However, if we write a price that is too low, customs in your country may examine the product for a long period. Please be aware and careful of this.

See the information below.

Please keep in mind that the insurance value is based on the amount shown on the invoice.

Lowering the invoice amount will therefore lower the insurance value.

So if your order is damaged or lost, we can only compensate for the insurance value you selected.

We are sorry, but the inspection by customs and excise is different in each country.

There is nothing we can do in relation to this.

We will explain about the "Request" here.

If there is a product or something that you want which is not on this website, 

please Create a new request and let us know.

We will try to see if we can find it for you.

1.What you can request

Everything is okay as long as it is available for the Japanese online shopping.

2.What you need when you request

URL where the item is shown (Ex. Pokemon, Nintendo etc…)

Your email address.

*If you don’t know the URL, please let us know the item’s writer, the title or the picture, instead.

***The more detailed the information you give us, the more helpful we will be to find the one.***

Yes,

All of the items listed on our website are 100% genuine and authentic.

We never sell bootlegs of any kind.

No. It cannot be reused.

Yes.

You can purchase items without logging in.

However, we recommend that you log in before purchasing.

This is because it is easier to provide coupons etc.

Please understand that if you purchase without logging in, we cannot provide you with coupons.

NO.

It is not available on ebay or Amazon.

No. The discount is applied to all of the products in your cart.

No. The discount ticket can be used only once by you the ordering party.

Yes. Each of the discount tickets has an expiry date.

Once the expiry date has passed, you will no longer be able to use it.

Each discount ticket has different usage conditions.

When it is described that “the discount ticket can be used when ordering two or more products”, you will need to have multiple products in your cart.

The main conditions are described on the front of the discount ticket.

Please confirm.

Yes.

The discount ticket can also be used for reserved products.

Of course, it can also be used for reserve orders for PRE-Order products.

However, if the reserve order is canceled, this discount may not be recovered.

No, you cannot.

You can only use one discount ticket at one time.

No.

There are several types.

However, if you repeat purchases without login, you wil not receive anything other than a 5% code.

In other words, unless you purchase in a state where you have an account, your purchase history is not recorded.

We have no plans to sell only the original miyabihobby promotion card.

No.

There are several types.

Even if purchases are repeated with a guest account, only the “first promotion card” is distributed.

The guest account does not record purchase history.

There are also conditions for the distribution.

These conditions are not published.

If you have an account or frequently return to the store, you will definitely approach completion.